Multi-factor authentication needs recovery and support planning as well as a login setting. Poor preparation can lock legitimate users out of important accounts.
The decision to make
Start with an inventory of supported methods and critical users. Explain enrolment and safe recovery without asking staff to share authentication secrets.
Practical checklist
- Define ownership for recovery procedures.
- Prepare user guidance and support.
- Test access to essential applications.
An illustrative example
A shared operational account may need redesign rather than simply attaching one employee's phone to it.
Your next step
Roll out through an agreed process and verify recovery arrangements before relying on the new control.
AI-assisted planning guide published by Prime Pixels. Examples are illustrative, not customer case studies. Project scope and applicable requirements must be checked for your circumstances.